Hotel Trends In Oman
Exceeding Guest Expectations by Implementing Sustainable Hotel Trends
With “guest experience” as the new rontier across industries , i t is expected that by 2020 customer ex perience will over take price and product as key brand differentiators.
Interestingly enough, research also predicts that 85 % of customer interactions will be managed without a human by the end of 2020 .
What does this mean as trends shift towards automation and AI, such as in- room concierge services and chatbots? How can hotel operators , investors , owners , and developers ensure they are creating memorable and sustainable experiences for clients with more integration of technology ? This paper will identify trends we are seeing enhance these human experiences while improving processes and operations.